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Hosted Exchange Support Page

On this page you can download PDF files containing step-by-step instructions for completing common tasks.


Instruction for setting up Outlook to connect to our Exchange server:-

 

How to connect to Exchange from Outlook 2003

How to connect to Exchange from Outlook 2007

How to connect to Exchange from Outlook 2010

How to connect to Exchange from Outlook 2013


Instructions on how to access your Exchange Mailbox using Webmail:-

 

How to use Outlook Web Application


Instructions for importing your existing email archive from Outlook in stand-alone mode (not linked to any Exchange server) into your Pushex Exchange server mailbox:-

 

How to import your email archive from Outlook 2003 in stand-alone mode

How to import your email archive from Outlook 2007 in stand-alone mode

How to import your email archive from Outlook 2010 in stand-alone mode


Instructions for migrating your email data from your current Exchange server mailbox into your Pushex Exchange server mailbox:-

 

How to migrate from your email data from your existing Exchange server to Pushex using Outlook 2003

How to migrate from your email data from your existing Exchange server to Pushex using Outlook 2007

How to migrate from your email data from your existing Exchange server to Pushex using Outlook 2010


Instructions on how to send emails using different From addresses:-

 

How to send emails with different From addresses in Outlook 2003

How to send emails with different From addresses in Outlook 2007

How to send emails with different From addresses in Outlook 2010

How to send emails with different From addresses in Outlook 2013


Instructions on how to link your Pushex mailbox to your smartphone for Push Email:-

 

How to link your mailbox to your phone


Instructions on the DNS records you need to create when your email domain is hosted by the Pushex Exchange server:-

 

Instructions on the DNS records you need to create when your email domain is hosted by the Pushex Exchange server:-


Instructions on how to make a VPN connection to our servers:-

 

How to make a VPN connection to our servers using Windows XP

How to make a VPN connection to our servers using Windows Vista

How to make a VPN connection to our servers using Windows 7

How to make a VPN connection to our servers using Windows 8


Instructions on how to make Windows stop hiding files and folders:-

 

How to make Windows XP stop hiding files and folders

How to make Windows Vista stop hiding files and folders

How to make Windows 7 stop hiding files and folders


Frequently Asked Questions

 

Q1 - Is a copy of Outlook included with each mailbox?
A1 - No, I'm afraid you have to supply your own copy. Microsoft used to include the license for a copy of Outlook with each Exchange Client Access License (CAL) but this stopped after Exchange 2003.

Q2 - Is an Archive Mailbox included?
A2 - No, an Archive Mailbox is a feature that requires an Enterprise Client Access License (CAL) which costs more than a Standard CAL.
Many of the extras features of an Enterprise CAL are not relevant to Hosted Exchange - such as integrating a company's telephone system so you can access voicemail in Outlook. It's therefore not economic for us to buy Enterprise CALs.
We're also not sure that this is the best way of archiving your email data. With our mailboxes you get 30gb of storage so our advice is not to archive any older email out of your main mailbox but to keep everything, always available, in the same place. We do however recommend that you regularly prune your mailbox by deleting emails that are not longer relevant. I have emails going back 6 years in my mailbox and I'm using less than 4gb of storage.
Outlook 2013 has a feature where a slider controls how far back in time Outlook downloads items in your mailbox. By limiting this to the last 12 months you can keep Outlook operating speedily and, if you need to go back further, a search of your entire mailbox using Webmail should locate what you are looking for.

Q3 - Can Macs use all the Mailbox features?
A3 - Macs can, of course, access the Exchange mailboxes using POP3, IMAP and by using the Safari Web Browser (OWA now works well in all browsers - not just Internet Explorer).
Mac users can also get the same experience as Outlook users on a PC with Entourage 2008 or, better still, by using the full version of Outlook included with Office for Mac 2011.
Entourage 2004, and earlier, cannot connect because it relies on the WebDav feature of previous Exchange servers that has been replaced in Exchange 2010 by Exchange Web Services. Entourage 2008 users may need to install the free upgrade to Entourage 2008, Web Services Edition, before they can connect.
Mac users can also make VPN connections to our servers but only a PPTP VPN connection and not the newer SSTP VPN connection that only Windows Vista and 7 can use.

Q4 - Does your system support BlackBerries?
A4 - If you have OS 10 or later then Push Email is fully supported just like any other smartphone.
With earlier OSes the answer is: not very well.
We don't have a BlackBerry Enterprise Server (BES) or any other add-in to help Exchange work with BlackBerries. This was a commercial judgement on our part, to do with minimising costs.
The ways to get a BlackBerry to access our system are:-

1 - Use a POP3 or IMAP account. Set a regular interval - say 15 minutes - for the mailbox to be "polled".

2 - Use BlackBerry Internet Service (BIS). Your mobile operator may have a control panel on their website where you enter your OWA details and their system will then poll our Exchange server, at regular intervals, and push new emails to your BlackBerry. This only gets your Inbox contents.

3 - Install a 3rd party ActiveSync client on your BlackBerry. One of the best known is NotifySync from here.
At £99+VAT it's quite expensive, and, to be honest, it's probably cheaper to get a new phone.
iPhones, Androids, Windows Mobile and Nokia smartphones have a built-in ActiveSync client.